Jueves, 21 Setiembre, 2017

ACCC issues speed guidance for ISPs

Internet providers will have to advertise minimum download speeds NBN customers under new guidelines ACCC issues speed guidance for ISPs
Montez Delgado | 21 Agosto, 2017, 08:34

While Optus has come forward to say the high cost of "bandwidth" was stopping it from providing high-speed internet to some of its customers, Telstra - which controls more than 50 per cent of the NBN retail market - still maintains its customers "always" enjoy high speeds despite The Australian reporting it had highlighted a number of unhappy Telstra customers.

"With this guidance, if you buy a "Basic evening speed" plan you should generally not expect speeds much different to your pre-NBN experience". It is not acceptable to advertise an "up to" speed claim, as this can give the false impression that the speed advertised is achievable at most times, including during the busy period.

The new guidance stipulates that if consumers are experiencing problems with their network connections or other faults that affect their service, they will be resolved quickly or be offered a refund or cancellation of their contract by RSPs.

Pernía, de punta a punta en Toay
Bucci, con 175 unidades, encabeza las posiciones y detrás se alinean Ariel Michieletto (208), 154, y Tomás Bergallo (Clío), 146. Mañana, a las 9.30, 10 y 10.30, se correrán las tres series clasificatorias de la Clase 3 a seis vueltas cada una.

The Australian Communications Consumer Action Network (ACCAN) welcomed the guidelines, saying the ACCC's new "informative labels" for evening speeds would clear up customer confusion on which services to order.

Australia's biggest telco, Telstra announced in May that it would refund almost 8,000 customers after it came to light they'd been charged for internet speeds that were impossible to achieve under the NBN that was executed by the federal Coalition in 2013. "If you buy "Standard evening speed" or higher plans, you should expect certain minimum speeds during busy periods".

"The ACCC's advice to RSPs to focus their marketing on speed performance during busy periods will help consumers to know what speeds their services will actually deliver during peak times".

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"We judge, however, that such a step is necessary because the current advertising around NBN products is poor, which is unacceptable in the context of a forced migration to the NBN".

According to the ACCC, the labels were developed with a view to residential customers with standard, above standard, and premium broadband requirements receiving broadband speeds during the evening busy period that would still allow them a "good consumer experience", having regard to the number and type of applications that they operate concurrently over their broadband connections.

"Under the ACCC's new guidance, retailers should work quickly to identify faults and resolve customer complaints about the speed or performance of their retail services", Sims said.

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Parecía que todo se iba a resolver con un reparto de puntos hasta que Alonso incursionó en ofensiva y con un zurdazo cruzado volvió a batir al francés Hugo Lloris .

"In accordance with the principles, the ACCC considers the prevailing practices of describing and promoting broadband plan speeds using ideal, theoretical, and non-busy conditions, and/or using ambiguous, RSP-specific descriptors of "speed" should be discontinued", the ACCC said.

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