Jueves, 15 Noviembre, 2018

Microsoft blamed Intel's Skylake CPU for Surface Pro driver problems

A sign marks the Microsoft office in Cambridge Massachusetts A sign marks the Microsoft office in Cambridge Massachusetts
Irune Rengel | 14 Agosto, 2017, 18:09

As a result, Consumer Reports added that it couldn't now recommend any other Microsoft laptops or tablets, including the latest Surface Pro model that was introduced in June.

The Skylake fiasco came to a head internally when Microsoft CEO Satya Nadella met with Lenovo previous year and asked the firm, then the world's biggest maker of PCs, how it was dealing with the Skylake reliability issues.

You might want to hold off on buying a Microsoft (NASDAQ: MSFT) Surface tablet or laptop.

The good news is that Microsoft appears to have gotten on top of the issue internally, but one wonders whether the company's own confidence in launching innovative products such as the detachable Surface Book, which had a 16% return rate due to reliability issues, has been dented for a long time going forward, and whether this killed interesting products such as their foldable phablet.

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It's also claimed that Microsoft's ineptitude when it comes to drivers is the reason why more ambitious hardware products have been delayed, and why the company still has not embraced USB-C/Thunderbolt 3 ports on its devices - even on the newly launched Surface Laptop. It says a number of survey respondents complained about startup problems.

But tech guru Paul Thurrott reports that the recent decision by Consumer Reports to stop recommending the Surface range because of its unreliability had nothing to do with the specific problems with the Surface Pro 4.

In a leaked chart, return rates for Surface Book hit around 17 percent during its launch period, and remained above 10 percent for six months. Microsoft eventually fixed them after four months of complaints. Microsoft did not immediately respond to a request for comment for this story. "Lenovo was confused", claims Thurrott.

"Microsoft's real-world return and support rates for past models differ significantly from Consumer Reports' breakage predictability", Microsoft told Consumer Reports.

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According to Paul Thurrott, a veteran Microsoft watcher, Microsoft blamed Intel and its Skylake processors for the initial problems that plagued the Surface Book as well as the Surface Pro 4.

Microsoft took issue with the results. Now this week, an internal memo at Microsoft has given us an inside look at return rates for a few of Microsoft's Surface devices.

"[We] have put together a comprehensive set of data that reflects the strength of our quality and our customer sentiment, and will be working with partner organizations, including marketing, retail, and sales, to share that information broadly", Panay writes in the memo.

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