Jueves, 21 Setiembre, 2017

British Airways to operate full flight schedule at Heathrow and Gatwick

British Airways to operate full flight schedule at Heathrow and Gatwick British Airways to operate full flight schedule at Heathrow and Gatwick
Malita Javier | 10 Junio, 2017, 07:34

A power failure on Saturday resulted in mass flight cancellations across London Heathrow and Gatwick airports, causing chaos for 75,000 passengers.

The airline faces a massive bill in compensation as passengers take advantage of a European Union law that allows them to claim up to USD500 on flights delayed or cancelled for more than three hours.

The airline said in a statement: "We are extremely sorry for the frustration and inconvenience customers experienced over the bank holiday weekend and thank them for their patience and understanding".

The source of the power surge remains vague and a spokesperson for U.K. Networks, who provide electricity to Heathrow, said in a phone call Tuesday that the company "had not seen any issues" on their network.

BA has already confirmed it will compensate its customers fully, with payments expected to exceed $70m even before passengers' hotel costs are taken into account.

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Cruz, who moved to BA from low cost sister airline Vueling, denied that the outage was linked to a decision to cut staff numbers and outsource work to India.

The disruptions continued on Sunday, and some short-haul flights out of Heathrow were also disrupted on Monday.

Spanish-listed shares of parent company IAG, which also owns carriers Iberia, Aer Lingus and Vueling, dropped 2.8 per cent on Monday after the outage.

"I know this has been a awful time for customers", said British Airways Chief Executive Alex Cruz in the latest statement on the airline's website.

"Once the disruption is over, we will carry out an exhaustive investigation into what caused this incident, and take measures to ensure it never happens again", Cruz said.

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Analysts though, have noted the airline will be counting the cost, including to the carrier's reputation.

The Telegraph meanwhile reported that Cruz had refused to resign and had refuted claims by the GMB union that the systems failure could have been avoided if the airline had not outsourced hundreds of IT jobs to India's Tata Consultancy Services a year ago in an effort to save money.

She suggested that passengers should use the World Tracer facility on the ba.com website to facilitate this process.

Asked about the BA meltdown at an election campaign press conference in Wolverhampton, Prime Minister Theresa May said: "The IT crisis that hit British Airways is predominantly a matter for British Airways".

Mr Cruz said that 75,000 passengers were affected by the failure.

Further Brexit uncertainty for Britain as snap election yields hung parliament
Predictions of Conservative success became more modest as the party's campaign faltered following a series of missteps. Her plan is to govern with the support of Northern Ireland's Unionists and she would have a one-seat majority.

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