Lunes, 10 Diciembre, 2018

Family with 2 young children booted from Delta flight

Malita Javier | 09 May, 2017, 05:30

USA airline Delta has come under fire for its treatment of the family, who were flying from Hawaii to Los Angeles last month.

In an eight-minute video of the incident, which has garnered more than 3.4 million views, Brian remains calm as attendants and police become increasingly aggravated at the family for their refusal to give up the seat.

Delta Airlines said in a statement to CBS: "We are sorry for what this family experienced".

Delta said its goal is to work with customers to resolve travel issues, adding: 'That did not happen in this case and we apologise'.

The incident unfolded last week as the Schear family of Huntington Beach were flying home from Hawaii to Los Angeles.

A California family says they were forced off a Delta plane and threatened with jail after refusing to give up one of their children's seats on a crowded flight.

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But Delta employees wanted him to relinquish the seat to give to a standby passenger.

"So, then, it's going to be a federal offense", another agent quickly chimed in, "and you and your wife will be in jail and your kids will be -".

The man, identified as Brian Schear, said he bought a seat for his teenage son. Delta Air Lines told ABC News they do not know who said those comments. Schear said he was asked to give up the seat his younger son was sitting in, even though he paid for the seat. They had to stay in a hotel overnight and purchase new tickets the following day.

The incident occurred when the family sought to put their two-year-old son in a seat they'd purchased for their 18-year-old son.

"According to the rules we're pulling up right now, he technically can not be in a vehicle seat", a crew member says of the two-year-old, apparently referring to the child having an "infant in arms" ticket.

"I bought the seat", he is seen telling the agents.

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Just when looked as if United Airlines had cemented itself as worst airline of the year, a video now going viral on Facebook has put Delta squarely in the running. The father is heard on tape saying, "Well, you should have thought of that before you oversold the flight".

The family eventually left the flight, and Schear said their seats were filled by four other passengers waiting with tickets.

"How'd you guys get on the aircraft?" the crew member asks, in a question that speaks volumes.

The FAA's website also "strongly urges" parents to put young children in a safety device in their own seat during flights.

The Delta incident came almost a month after United Continental Holdings Inc sparked outrage when a passenger was dragged off an overbooked flight by his hands.

Brian Schear, who uploaded the clip to YouTube under the username "Brian S", can be heard arguing with an airline employee.

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By late Thursday afternoon, Delta still had not explained why the Schears were removed from the plane.


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